Order Status Terms

The following terms indicate the status of an order:

  • Pending: Order is currently incomplete, awaiting payment. Once we’ve received the payment, we will confirm it within 24 hours and begin processing the order.
  • Processing: Order has been paid. We are preparing the products, checking the quality and packing for shipment.
  • Complete: Order has been sent to the shipping address customer provided, including package on the way or delivered.
  • Canceled: Order has been canceled.
  • Closed: Order has been returned and refunded.
How to Check My Order Status?

To check your order status, follow steps below:

  • Sign into your account by clicking the “Log In” link in the top left corner of any page.
  • You will then be able to view all your orders and their current status on Account – My Orders page.
  • By clicking the “View Order” link to the right of the order number, you can check the order summary and detailed order status history.
  • If you don’t have a account, you’ll get an email when your order is shipped. If you want to check what’s going on, feel free to contact our customer service.
How to obtain and use discount codes?

You can enter the discount code on the checkout page

How to use discount code?

How Do I Know If You’ve Received My Order?

If you have placed an order, we will send a confirmation email to the confirmation email you provided.
This includes the order number-if you have any questions about the order, this is your reference number(Four digits).
Please review the order summary to confirm that your order information is correct and save the email as a purchase receipt.
In addition, if you have an account, you can check the status of your order under the “My Orders” section of your account profile. If you do not receive an email within 24 hours, please check your email address is correct before checking spam or contacting our customer service.

How Do I Change or Cancel My Order?

Before submitting an order, please double check your order information to ensure accuracy. After placing an order, you will not be able to change or cancel the order online. First, please check the status of the order when needed.

  • Pending: You can ignore it and place a new order.
  • Processing: Please contact customer service as soon as possible to cancel or make changes.
  • Completed: It can no longer be changed or cancelled. If it meets the conditions for return, you can return it in accordance with our return policy.

Please note that customized items and furniture items can only be cancelled within 24 hours after payment confirmation. If you refuse delivery for any reason without our consent, you will be fined, including but not limited to additional shipping and handling fees.

We cannot guarantee changes or cancellations until you receive confirmation from our sales assistant.

Can I Change My Shipping Address After Placing an Order?

Can I change the delivery address after placing an order?

Before submitting an order, please double check your shipping information to ensure accuracy. After placing an order, the shipping address cannot be changed online. First, please check the status of the order when needed.

  • Pending: You can ignore it and place a new order.
  • Processing: Please contact customer service as soon as possible to make changes.
  • Completed: Depends on the carrier’s service. Some carriers charge additional fees to provide address change services. With all this in mind, we still understand that sometimes you want to ask us to try it, so you can contact the sales assistant to confirm the possibility.

Please note that the country/region cannot be changed, the success or failure depends on the carrier, and the additional address change fee will be borne by the customer.

If unfortunately, the carrier that provided your order does not provide an address change service, please try to receive your order at the original shipping address, or contact the carrier directly for help. If the address is completely invalid, the package may be destroyed or returned to the sender. In this case, you will be fined, including but not limited to additional shipping and handling fees.

Until you receive confirmation from our sales assistant department, no change is guaranteed.

How to Specify My Special Requirements about an Order?

If you have some requirements for our products, or any requirements for transportation, please contact us.

First, please contact our sales assistant to check the feasibility before placing an order. If feasible, our sales assistant will guide you to place an order.

If you have placed an order but have special requirements, please also contact our sales assistant to check the feasibility. If feasible, we will arrange. If not, you also have the right to modify or cancel your order for a full refund before shipment.

How to specify my special requirements for the order?

How Secure is Your Site?
  • Our website uses Secure Socket Layer (SSL) technology, which is an approved industry standard to provide you with a secure transaction connection.
  • In addition, we use PayPal, Visa, Mastercard, JCB, and American Express to provide you with flexible and protected payment methods.
  • We recommend that you choose Paypal payment, Paypal buyer protection policy, how to use Paypal for payment, you can click Paypal.com

  • Our credit card processor is Asiabill and Stripe . Asiabill and Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

  • Mooielight has already paid a deposit of 100,000 USD. Your money is guaranteed to be in the credit card company’s secure account, so you don’t need to worry about any financial security issues.
Is There a Physical Store or Showroom to Visit or Make a Purchase?
  • Mooielight.com mainly engage in online shopping business.
  • Mooielight has a physical showroom in Zhongshan, China.
    Mooielight is a lighting manufacturer, we have an independent design team and manufacturing plant.
    If your company wants to wholesale lamps, we will provide wholesale prices as low as 10% off.
  • Contact Us for the latest quotation.
About Chandeliers and Pendants

What kind of chandelier should I get?

The chandelier you choose should match the decor and style of the room you want to put it in. For a casual room, try fun pendant lights or simple chandeliers without lots of tiers, crystals or bulbs. Chandeliers made of wood are unique and can be casual in a variety of styles from rustic to contemporary. Crystal and brass chandeliers are great for more formal rooms because they are meant to sparkle and impress. Iron chandeliers are also usually on the formal side with their antique look.
For more introduction, you can browse: Chandeliers and Pendants

How Dimmer Switches Work?

When you’re furnishing a home, light is everything. The light level in a room dictates what you can and can’t do, and it has a huge effect on how you feel. You can’t read very easily by a single candle, for example, and a romantic dinner for two isn’t so romantic under a 1,500-watt halogen lamp. The problem is that people need to use some rooms for multiple purposes, and these different functions call for varying amounts of light. Enter the dimmer switch, a handy electrical component that lets you adjust light levels from nearly dark to fully lit by simply turning a knob or sliding a lever.

For more introduction, you can browse: How Dimmer Switches Work?

How to Choose Light for the Vaulted/Sloped/Slant Ceiling?

Vaulted ceilings can create a striking look in any room, making spaces feel larger and more open. Using your fixtures the right way, you can take full advantage of this fantastic architectural feature and enjoy the ambiance your room is supposed to have.
For more introduction, you can browse: How to Choose Light for the Vaulted/Sloped/Slant Ceiling?

How to Shorten or Adjust the Cable or Chain Lengths?

Cable (or cord): First, decide the mounting position and the final hanging height of the light, then the cable can be adjusted at the end of attaching the ceiling canopy. Simply cut off the cable to the needed length but please pay attention to allow a bit more left for connection to the supply wires.
For more introduction, you can browse: How to Shorten or Adjust the Cable or Chain Lengths?

Where are the Products Manufactured?

All mooielight.com products are manufactured in China through OEM manufacturers. Before a product being supplied to our customers, there are times of technical and quality controls to insure the highest standards.

Who is the Manufacturer?

Mooielight is the first-hand lamp manufacturer.

Our products are directly brought from the OEM manufacturers in China, so we can offer such low prices with high quality guarantee. The manufacturers we are working with, produce for retailers and companies worldwide, and even some big brands.

Lighting Compatible in My Country?

Yes, we supply the light and fittings that suits the voltage in your country.
For more introduction, you can browse: Lighting Compatible in My Country?

Wholesale price & designer discount?

Mooielight for suppliers

Mooielight is a China-based global online Home Improvement and Décor retailer. 
If you need wholesale orders or designer discount prices, please contact us and we will send you a product catalog.
Our company has a professional lighting design and manufacturing team
If you need to consult wholesale or more details about cooperation
Your company can enter our Alibaba wholesale website
We have more than 5000 pieces inventory warehouse, our manufacturing team has 30 professional manufacturing workers.
What Countries or Regions Do You Ship To?

Mooielight ships every region across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We use the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

How to Estimate the Delivery Date?
  • Pre-Order: You can find the Estimated Delivery Date instructions on each product page.
  • Post-Order: Visit Account – My Orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.

Please note: Deliveries are not typically made at weekends or on holidays.

What If My Order Shows as Delivered But is Missing?

There are a few steps you can take, better within 36 hours after your item shows as delivered:

1. Confirm your shipping address.

2. Check mailbox and other entrances to your home.

3. Check if someone else from your household or a neighbor accepted the package.

4. Check around your home for delivery attempt notice.

5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.

6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 36 hours.

If it has been 36 hours or more since the delivery notification, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed “missing”, we are responsible for re-shipment or refund according to your preference.

What Should I Do If There is a Serious Delay with My Shipment?

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.

What Should I Do If There is a Damage Status in Transit?

Please contact both the carrier and our customer service to investigate. If it is confirmed the item is truly damaged, we will have the package retrieved and are responsible for re-shipment or refund according to your preference.

SHIPPING RATE & TAX

Last Update on October 7, 2020, 11:09 PM

Where are items located?
Items ship from China, Germany and Canada.

What is your lead time?
Most orders are received in 2-6 weeks from order to delivery. 
Add a few days for custom orders. 

I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. At many times, if an order is expedited, it can be received in as little to 1-1.5 weeks.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

Who pays the import Tax and VAT? For questions about transportation and taxes, you can browse: SHIPPING RATE & TAX 

What's your return policy?

Generally, there are two reasons for return:

  1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
  2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.
  3. For more details, you can browse:Return policy
What's your exchange policy?

We don’t have a formal exchange program. If you’d like to exchange something, we treat it like a return first. Then you can place a new order on our website for the item you’d like to receive in exchange.

To arrange a return, please email us at [email protected]

How long is the warrantee?

We’re proud of our products, and we believe you’ll love them as much as we do. Our products are covered by a one year warrantee.

This warranty does not cover damage caused by accident, abuse, or neglect. This warranty does not cover the natural aging of materials or wear and tear. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.

Still have a question?

Please contact us for more information.

Get in touch
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