Service Status

As we continue to live with COVID-19, our team is still taking precautions to ensure the safety of our community. With that in mind, we will continue offering a no-contact delivery experience for outdoor and inside-of-door deliveries. Here’s what to expect from our no-contact experience:

No-contact deliveries will either take place outside of your home or inside the door of your home or garage.
For all outdoor drop-offs, our team will leave the package(s) in a dry location near your front door. You do not need to be home at the time of the delivery.
Inside-the-door deliveries are available in select areas. The driver will call when they arrive and request that you prop the door open for ease of delivery. Please note that someone must be home at the time of delivery for this option.
Our drivers will use hand sanitizer and/or soap between all deliveries.
Our delivery teams will maintain a distance of six feet when possible. We ask that you support our efforts by maintaining this distance as well.
We will not be asking for signatures.
We have increased daily cleaning routines across all of our facilities and delivery operations, including more frequent hand-washing, use of sanitizer, and cleaning of equipment.
At some locations, a limited-contact delivery experience is available so that we can help bring large items to the room of your choice. For in-home deliveries, here are are some additional steps we can take together:

The driver will call before arriving. Please leave the door propped open for ease of delivery, remove all obstacles, and ensure pets and children also maintain six feet of physical distance from the driver team.
To prioritize everyone’s health and safety during this time, we request that you limit contact with our delivery team as much as possible during your appointment. To minimize face-to-face contact, please wear a face mask during your appointment and stay at least six feet apart from the delivery team at all times and wear a face mask during your appointment. If you are unable to comply with these requests, the driver may refuse the delivery.
If you or anyone in your home is awaiting a COVID-19 test result, currently quarantining, showing any symptoms, or has had contact with someone that tested positive for COVID-19, we kindly request you reschedule your in-home delivery for a later date or downgrade to outdoor drop-off.
Please note, our in-home delivery methods may be paused at any point as the situation evolves. We will continue to adapt in order to provide our customers and employees with the safest environment possible.
All returns will need to be brought outside of your home for pick-up.
We know many of you appreciate our white-glove delivery, and we are pleased to have reintroduced the service for select items. Following state regulations, in-home assembly and installation services have resumed for select items. If you have questions about availability in your area, please contact our Concierge team. Assembly and installation professionals have been advised to follow CDC-recommended precautions. These precautions include frequent hand-washing, use of sanitizer before and after each delivery, and wiping down all equipment between uses and shifts. Customers may also reschedule or cancel assembly or installation by visiting My Orders.

As we (along with our brand partners) take extra precautions to protect our customers and employees, there may be isolated delays. We appreciate your patience and understanding if your order is affected – and we think you’ll agree that our meticulously crafted pieces are worth the wait. Looking for pieces that ship quick? Explore picks for every room.

If we can help with anything at all regarding existing orders or placing a new order, please contact our team [email protected] or [email protected]

Service Status

Mooielight continues to be open and operational for all your home needs during this unprecedented time – and the well-being of you and the entire Mooielight community remains our top priority. We are working tirelessly to make sure that the pieces you want are available when you want them, and delivered in the safest way possible.

With that in mind, we have instituted additional safety precautions across our delivery teams. You may choose to have your items delivered through a no-contact delivery experience through outdoor drop-off or inside-the-door deliveries. At some locations, a limited-contact delivery experience is available so that we can help bring large items to the room of your choice. Here’s what to know about this policy:

For all outdoor drop-offs, our team will leave the package(s) in a dry location near your front door.
For inside-the-door deliveries, the driver will call when they arrive. Please leave the door propped open for ease of delivery.
Our drivers will use hand sanitizer and/or soap between all deliveries.
Our delivery teams will maintain a distance of six feet when possible. We ask that you support our efforts by maintaining this distance as well.
We will not be asking for signatures.
We have increased daily cleaning routines across all of our facilities and delivery operations, including more frequent hand-washing, use of sanitizer, and cleaning of equipment.
For in-home deliveries, here are are some additional steps we can take together:

The driver will call before arriving. Please leave the door propped open for ease of delivery, remove all obstacles, and ensure pets and children also maintain six feet of physical distance from the driver team.
To prioritize everyone’s health and safety during this time, we request that you limit contact with our delivery team as much as possible during your appointment. To minimize face-to-face contact, please wear a face mask during your appointment and stay at least six feet apart from the delivery team at all times and wear a face mask during your appointment. If you are unable to comply with these requests, the driver may refuse the delivery.
If you or anyone in your home is awaiting a COVID-19 test result, currently quarantining, showing any symptoms, or has had contact with someone that tested positive for COVID-19, we kindly request you reschedule your in-home delivery for a later date or downgrade to outdoor drop-off.
Please note, our delivery method may be paused at any point as the situation evolves. We will continue to adapt in order to provide our customers and employees with the safest environment possible.
All returns will need to be brought outside of your home for pick-up.
As we (along with our brand partners) take extra precautions to protect our customers and employees, there may be isolated delays. We appreciate your patience and understanding if your order is affected – and we think you’ll agree that our meticulously crafted pieces are worth the wait.

We know many of you appreciate our white-glove delivery, and we are pleased to have reintroduced the service for select items. Following state regulations, in-home assembly and installation services have resumed for select items. If you have questions about availability in your area, please contact our Concierge team. Assembly and installation professionals have been advised to follow CDC-recommended precautions. These precautions include frequent hand-washing, use of sanitizer before and after each delivery, and wiping down all equipment between uses and shifts. Customers may also reschedule or cancel assembly or installation by visiting My Orders.

Looking for pieces that ship quick? Explore picks for every room.

If we can help with anything at all regarding existing orders or placing a new order, please contact our team [email protected] or [email protected]

Our Commitment to the Mooielight Community

To our supporters, fellow design lovers, and friends:

During this uncertain and unprecedented time, we are focused on you and every member of the Mooielight community. While we don’t know what lies ahead, we do know this: Your health and safety are our top priorities and at the forefront of every decision we make.

Now more than ever, it’s critical that we do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect our customers, partners, and team in this rapidly evolving situation.

We are working tirelessly to make sure that the pieces you want are available when you want them, and delivered in the safest way possible.

We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment.

We are equally committed to taking care of our employees.

We are providing emergency paid time off to enable team members who are not feeling well to stay home without losing pay.
We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
We have consulted a medical expert in epidemiology and infectious disease to ensure we are taking all necessary steps to protect the safety and well-being of our people.
We are providing resources to help employees modify how they work, including remote work and flex schedules wherever possible.
We have created forums to keep employees connected and up to date with information to help them stay healthy.
We take great comfort in our world-class team and our compassionate, loyal customers. In the coming days, we’ll continue our mission to reveal an undiscovered world of luxury design while doing what’s right for our community – and we’ll continue to keep you apprised of any further developments.

Thank you for being part of the Mooielight family. Take care of yourself and one another.

Mooielight team