The following terms indicate the status of an order:

  • Pending: Order is currently incomplete, awaiting payment. Once we’ve received the payment, we will confirm it within 24 hours and begin processing the order.
  • Processing: Order has been paid. We are preparing the products, checking the quality and packing for shipment.
  • Complete: Order has been sent to the shipping address customer provided, including package on the way or delivered.
  • Canceled: Order has been canceled.
  • Closed: Order has been returned and refunded.