Whale Chandelier

Where are items located?
Items ship from China, Germany and Canada.

What is your lead time?
Most orders are received in 4-8 weeks from order to delivery.
Add a few days for custom orders.

I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

We can offer to expedite the shipment with UPS or Fedex. Please obtain a quote from us before you order. Many times,if an order is expedited, it can be received in as little as 1-3 weeks.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

ADDRESS / DELIVERY ISSUES
In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office. We do our best to Liaise with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipient’s involvement.

NON DELIVERIES / RETURNED DELIVERY
If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel – this will be calculated and communicated before resending.

If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.

How much does shipping cost?

All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.

UNITED STATES AND CANADA 

FREE shipping for any order.

Shipping time with UPS.Door to door You do not need to pay import duties）

Due to Covid-19, there may be some uncontrollable delays in the package, and we cannot promise the final shipping time.

Orders are typically received in 28-40 days Canadian customers/ in 25-50 days American customers from date of order.

Please refer to the tracking number of UPS Express: 1Z6582ER6798004054

AUSTRALIA AND NEW ZEALAND 

FREE shipping for any order.

Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

Please refer to the tracking number of UPS Express: 1Z6RE2016750315367

UNITED KINGDOM   ,Germany , Belgium , Netherlands ,  France , Denmark , Austria , Italy , Greece , Sweden , Cyprus , Croatia , Spain , Czech Republic , Hungary , Romania , Poland , Norway , Finland , Croatia , Slovenia , Switzerland , Ireland , Portugal , Estonia ,

FREE shipping for any order.

Shipping time with Royal Mail Or UPS.（Door to door You do not need to pay import duties）

Orders are typically received in 28-60 days from date of order.

Please refer to the tracking number of UPS Express: 1Z30YE206899562410

UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days)

Please refer to the tracking number Express: MT12346

Click on the website and enter the tracking number

RUSSIA (China-Russia Special Line Express 10-30 days)

If your country is not listed please email us admin@mooielight.com and ask for shipping rate to your specific country.

Who pays the import Tax and VAT?

In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

If you belong to the European Union, Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. (Our freight forwarder will pay your import duties)
This service is limited to selection: standard shipping channels

Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.

Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.

Average handling time?
Estimated handling time: 1-10 days.
Special items requiring customizing may incur an extra 3-4 working days.

Shipping exclusions :

We do not ship to the following countries / regions:

• Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

• All African Countries
• All South American Countries.
• If you are in the above countries, you still want to buy lamps.
  Please contact our customer service: admin@mooielight.com, we will calculate the transportation cost for you separately.

Trading disputes and intellectual property issues :

Our company is registered in the United States, and all disputes and disputes are under the jurisdiction of the local courts of Houston, TX.