Where are you based?
We are based in UK and United States.
Currently, only English is available for all description and orders
How does shipping work?
We are the first-hand lighting manufacturer. After waiting for your payment, we will arrive at the billing address through China Post, EMS, or DHL, UPS and other express delivery.
How long does shipping take?
Because we ship directly from our factory in China and we wanted to keep our products affordable for our customers through free global shipping, your item may take slightly longer than expected to arrive.
For international customers, it will take approximately 5 – 30 business days to arrive from the date of shipping confirmation.
For customers in the EU and US, UK, we work with partners there to ensure a faster delivery and they will arrive in 10 – 40 business days from the date of shipping confirmation. (It may have delays in the certain season due to the long queues in the shipping company.)
Please do not panic if it does not show up immediately, it’s on its way 🙂
(It may have delays during the holidays or shopping season due to the queues in shipping line.)
Please don’t hesitate to contact us if you have any question or problem regarding the delivery time to here: [email protected]
Will I be charged duty or import fees?
Goods if less than 25 USD, you should not be charged additional duty, taxes, or fees.
In the case you are charged additional tax, duty, and/or import fees, we are not liable for those payments.
The customs charges will not be an eligible case for the refund.
After your payment, we will arrange the delivery within 20 days.
Express: China Post Air Package / EMS / DHL / FedEx / UPS and other courier companies
We will arrange delivery according to the courier company you choose.