If you have any questions, please call: 210-617-3316
For metal surface treatment and electrical components (wiring, sockets, plugs, switches, motors, etc.) a five-year limited (residential) and a one-year limited (commercial).
Three-year limited (residential) and one-year limited (commercial) for LED bulbs and LED strips (non-LED bulbs do not provide warranty).
One year limited (residential and commercial) decorative parts.
mooielight.com guarantees that the products sold by mooielight.com will be free from defects in materials, workmanship and functions under normal use during the warranty period specified in the warranty clause from the date of original purchase. “Normal use” refers to operations in strict accordance with the installation, operation and maintenance manuals.
If mooielight.com finds that any warranty product is defective in normal residential use, mooielight.com chooses to replace, repair or adjust such products at the expense of mooielight.com. Both parties expressly agree that the only exclusive compensation of the original purchaser to mooielight.com shall be the repair, replacement or refund of the defective product provided here.
This warranty does not cover any labor or other costs or expenses for removing or installing any defective, repaired or replaced product. In any case, mooielight.com’s liability shall not exceed the purchase price of the product.
This limited warranty does not cover any loss and/or damage caused by the following reasons:
- Abuse or abnormal use
- Improper handling
- What God does. Related to events beyond human control, such as mountain torrents, earthquakes or other natural disasters.
- Improper installation
- Improper maintenance and maintenance. Use abrasive cleaners such as powder, bleach, ammonia, alcohol or chlorine, or steel wool or wire brushes, as they will damage and wear the finish. Excessive exposure of the product to chemicals, harsh cleaning agents and harsh outdoor environments will invalidate all guarantees for finishes and materials.
- Modification (including but not limited to the use of unauthorized parts or accessories), or adjustment or repair. This warranty only applies when mooielight.com provides all components. Substituting products and/or components from other manufacturers will completely void the warranty.
- Normal wear and tear in daily use. For example, due to use, cleaning habits or under water or atmospheric conditions, the gloss of the finishing agent decreases over time, scratches, stains and alkaline etching will not cause manufacturing defects, but are an indication of normal wear.
This guarantee applies to the original purchaser, whether it is heirs, subsequent owners or others, and cannot be transferred. Except as provided herein, any confirmation of mooielight.com through words or actions does not constitute a guarantee.
If you think you have a warranty claim, please email firstname.lastname@example.org to contact mooielight.com. Be sure to provide all the information related to your claim, including a copy of the original order confirmation, the number and quantity of the confirmed defective items, a complete description of the problem, and provide pictures or video evidence to clearly indicate the problem.
The above guarantee replaces all other express or implied guarantees, including merchantability, suitability for any particular purpose or infringement. Buyers are not allowed to participate in any activities, and mooielight.com is liable for any indirect, special, incidental or consequential damages (including but not limited to loss of profits, promotional and/or manufacturing expenses) of any nature, expenses, damage to reputation and/or Loss of customers.